Folonite Refund Policy

At Folonite, we strive to ensure the satisfaction of our customers with the products and services we offer. If you're not fully satisfied, we have created a clear refund policy to guide you through the process. Below are the key details regarding our refund procedure.

1. Refund Eligibility

Products: Customers are eligible for a full refund if they request a refund within 24 hours of receiving the product. After 24 hours, refunds are not applicable unless the product is faulty or damaged.

Services: For services, we offer partial refunds if a customer is unsatisfied with the service. The amount refunded will depend on the service rendered and the stage of completion.

2. Refund Process

To initiate a refund request, please contact us at refund@folonite.in within the applicable time frame. For product refunds, ensure that the product is returned in its original condition. For services, provide relevant details of the service and the reason for your refund request.

3. Refund Timeline

Products: Refunds will be processed within 1 week from the approval of the refund request.

Services: Refunds for services will also be processed within 1 week from the approval of the refund request. Partial refunds will be calculated based on the services provided.

4. Non-Refundable Items

Certain products or services may not be eligible for a refund. These may include:

• Products that are customized or designed to meet the specific needs of the client.
• Services that have been fully rendered or completed.

5. Refund Method

Refunds will be processed to the original payment method unless otherwise specified. If the original payment method is not available, an alternative refund method (e.g., store credit) may be used.

6. Contact Information

For any queries related to refunds or to initiate a refund request, please contact us at refund@folonite.in.